Vastavam web: Starbucks Corp will close 8,000 company-owned U.S. cafes for the afternoon on May 29 so 175,000 employees can undergo racial tolerance training in response to protests and calls for boycotts after the arrest of two black men waiting in a Philadelphia store.The company said in the Tuesday announcement that it will also provide training materials for non-company workers at the roughly 6,000 licensed Starbucks cafes that will remain open in locations such as grocery stores and airports.
The controversy is the biggest public relations test yet for new Starbucks Chief Executive Kevin Johnson, who already was fighting to boost traffic to Starbucks amid competition from coffee sellers ranging from hipster cafes to fast-food chains and convenience stores.Even if the threatened boycott does not materialise, the 8,000 temporary store closures will almost certainly have an impact on sales. Starbucks did not say how many hours the stores would be shuttered on May 29, but the afternoon is the slowest time for Starbucks’ business.
Starbucks is one of the most high-profile and beloved brands in the world and its long-time CEO Howard Schultz was not one to shy away from difficult conversations over thorny issues such as gay marriage, gun control and Congressional gridlock.For example, the company’s 2015 “Race Together” campaign to foster a conversation on the topic following the high-profile police shootings of several unarmed black men stirred an intense social media backlash.
Johnson has apologised for the “reprehensible” arrests of the two men in Philadelphia on Thursday and took personal responsibility for the incident, which was captured in a customer video that was shared widely.In a subsequent call, an unidentified man said a “group of males” was “causing a disturbance” that required backup and a supervisor.
Philadelphia’s police commissioner over the weekend defended the arrests, saying his officers had to act after Starbucks employees told them the pair were trespassing.“It’s good that Starbucks is giving all staff race trainings on May 29. But let’s not lose sight of the real problem which is police accountability,” Tiffany Dena Loftin, director of the youth and college division at NAACP, told.